HI again,

Just tried the removing extensions.cache, etc... files trick (uninstall bc add-on, restart, delete files, restart, install bc add-on, restart) but to no avail. I'm still without html signatures.

Chris...

I'm having the exact same issue.

I was beginning to think I was the only one!

I have version 1.10 installed on my desktop computer and it's working great.  I'm not going to upgrade it until I figure out why the newer versions aren't working.

P.S.

I'll miss "Better GMail"...let me know when you resolve that conflict.

There are literally 3 to 4 thousand people successfully using this add-on each day. If you are having trouble, please see the following:

• Install Guide - http://blankcanvasweb.com/pages/detail/id_16/n_install_guide/
  
• Getting Started - http://blankcanvasweb.com/pages/detail/id_15/n_getting_started/
  
• known bugs - http://blankcanvasweb.com/pages/detail/id_11/n_known_bugs/

Also try completely clearing your cache and restarting Firefox.

If you are using a right-to-left language in Gmail (such as Hebrew) please see the known bugs.

If your Gmail is set to a language other than English and you do not have any "send as" addresses set up, I may not have put in a fix for your language yet. When you have no other addresses set up, the add-on looks for a button with the word "Send" or its equivalent in another language. I have put in as many translations of "Send" as possible, but I may have missed your. Please send me the exact word for "Send" as it appears on the send button in your language so that I can include it in the latest version.

If this still does not help, please provide me with specific information beyond "it doesn't work" as follows:

• What version of the add-on are you using?
• What version of Firefox are you using?
• What locale is your Firefox set to? (e.g. en-US, pt-BR, etc.)
• Are you using regular Gmail or Google Apps?
• Do you have any "send as" addresses set up?
• What language is your Gmail account set to?
• What other add-ons do you have installed and enabled?
  

I'm currently in the same boat here. I think my issue has to do with the fact that I do have multiple 'Send as' accounts, but reading above I thought this bug only happened for those who do not have English set as their default langauge.

• What version of the add-on are you using? 1.11.07
  
• What version of Firefox are you using? 3.0.1
  
• What locale is your Firefox set to? (e.g. en-US, pt-BR, etc.) en-US
  
• Are you using regular Gmail or Google Apps? Gmail
  
• Do you have any "send as" addresses set up? Yes, besides my main gmail account there are two other accounts I can send as.
  
• What language is your Gmail account set to? English (US)
  
• What other add-ons do you have installed and enabled? ColorZilla, Delicious Bookmarks, DevBoi, DOM Inspector, Duplicate Tab, FavLoc, Firebug, IE View Lite, JavaScript Debubgger, Linky, Live HTTP Headers, OperaView, SIRIUS Player, Tamper Data, Total Validator, Web Developer, Yellowpipe Lynx Viewer Tool, and Yslow.
  

Hi All,

I just tried one last thing to see if I could diagnose the problem and turned off every single add-on apart from blank canvas. The result was that I got it working and discovered the culprit. Googlepedia (https://addons.mozilla.org/en-US/firefox/addon/2517).

It might be worth starting a thread that lists all known incompatible add-ons?

All the best,

Chris...

Good catch Chris!  The conflict was with Googlepedia.  I love that addon!

It is strange though that my desktop computer, which is running Blank Canvas Gmail Signatures 1.10, works just fine with Googlepedia 0.5.4, which is the latest version.

Was some sort of change made to Blank Canvas Gmail Signatures after version 1.10 that made it incompatible with Googlepedia?

For the record, I have the latest version of Better Gmail and it works great with Blank Canvas Gmail Signatures.  Why is it listed as an incompatible addon?